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Site Merger


26/06/2015: Latest Update

It is almost three months into our Site Merger and our ex-Weybridge staff have settled into Ottershaw really well.

We have been overwhelmed by the support of our Weybridge customers, with the result that we currently have a slightly longer lead time than we would want. We are working very hard to reduce our current lead time and have recruited two additional technicians and are looking to recruit still more (see Recruitment).

We have also invested in new dealership systems to improve our customer communications, including a vehicle job progress web portal, improved emails and text messaging, and even technician videos for additional work required. We are working to fully introduce all these new features over the coming weeks.

Lastly a sincere thank you to all of our customers for their support over these very formative three months for Trident.

Steve Henderson
Dealer Principal

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We are Moving… But Nothing Changes!

We currently operate from two sites - one in Weybridge and the other in Ottershaw. Our Weybridge site, being right in the centre of the town, is becoming increasingly constrained by its size, lack of parking space, and inability to accommodate transporter deliveries. Understandably, it also does not fit very well with the Council's long term plans for the town centre.

Free Collection & Delivery for our Weybridge Customers

Our Ottershaw site, on the other hand, is larger, in a less built-up location, and enjoys much greater capacity and ease of access. It also operates a petrol forecourt and is well located on the A320, very close to the M25, and less than 4 miles from Weybridge Town Centre.

We have therefore decided to merge all our operations onto the Ottershaw site.

Same team…

The new enlarged team will be led by Steve Henderson, who has run the Weybridge site since it opened in 1997. The Aftersales service and repair operation will be run by Chris Monk, who currently manages this side of the business at Weybridge. The entire Weybridge driving team will also be transferring to Ottershaw, so there will be many familiar faces.

  • People/Trident Staff Stephen Henderson
    Steve Henderson
  • People/Chris Monk
    Chris Monk

Same service…

Branches/Ottershaw Service Reception 350

This move is fully supported by Honda and Trident in Ottershaw will still be your closest Honda dealership. Like the Weybridge site, our Ottershaw dealership has consistently achieved the highest ratings for customer care in Honda's customer feedback and we are absolutely confident that we will be able to offer you the same high quality of service that we have done to date. Very importantly, we will continue to offer the same collection and delivery service as before to our Weybridge customers.

The move to Ottershaw is due to take place on 4th April following the completion of a redevelopment programme at Ottershaw, completed to ensure we can accommodate the enlarged team. There is nothing you need to do at this stage, or when the move has taken place. You will continue to receive information, notifications and reminders from us as you have done to date.

Honda Hrv/Honda Hrv Rear 350

In the summer we will be inviting you to an Open Day to see the Ottershaw facilities, meet the team and view the exciting new product range for 2015. This will include a new revised CR-V, Civic and Civic Tourer and an all new Jazz. We will also have a totally new to market HR-V, a compact SUV coming in just below the CR-V and then, later in the year, the return of the Honda NSX Supercar will complete the line-up.

* The All-New Honda HR-V

Same ethos…

Whilst we will no longer be physically present in the town centre, we will continue to play our part in the Weybridge community as we have done in the past - supporting local schools, charities, sports clubs and other deserving organisations.

We have run Trident as a family business for over 50 years, and our determination to provide a personal service and to develop long-term relationships with our customers have been important ingredients in our success. This will continue to be at the heart of our approach to doing business, and we very much look forward to continuing to look after your needs in the years ahead.

In summary…

  • On 4th April our Weybridge team will be merged with Ottershaw, just 4 miles away.
  • You will see many of the familiar Weybridge faces at Ottershaw.
  • We will continue to collect and deliver vehicles for Service, MOT and repair throughout Weybridge and Walton, just as we always have.
  • There is a feast of new Honda models being launched in the coming months.
  • A larger extensive stock of up to 100 Honda Approved used cars available for selection.
  • Business as usual at our Weybridge site until the site merger.

Steve Henderson will continue to be located at Weybridge until the move, so if you have any concerns or questions please do give him a call on 01932 858811.

We would like to thank you for your continued custom.

Richard Roberts FIMI
Managing Director

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Directions to Ottershaw from Weybridge

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