Ottershaw Management
Managing Director: Richard Roberts FIMI
“
Trident is at heart a family business -
enthusiastic about the products we sell
and passionate in our customer care.
”
Richard, 46, started his career in the retail motor industry with a large Ford commercial dealership, dealing particularly with fleet and municipal sales. He joined Trident in 1987 as a management trainee. During this period he worked in all departments of the Company, finally assisting the Managing Director with a number of special projects. He was appointed to the board as Commercial Director in 1991 and Managing Director in 1996.
Richard undertook a course in Motor Industry Management and gained the Edward Garnon Bequest Award from the Institute of the Motor Industry, presented, by Prince Michael of Kent, for the best national project in 1990.
Richard lives locally and is married with two daughters.
Sales Manager: Colin Arthurs
“
At Trident I am able to make a difference.
”
Colin joined the industry in 1977 at the age of 18 as a Sales Executive. Colin came to Trident in 2004 having worked in senior positions within the industry working with various quality franchises. One of the key reason for joining Trident, was to return to a family business where he could make a difference, having most recently worked for a large operation where this was difficult.
Colin has a team of highly experienced sales executives » Ottershaw Sales
General Aftersales Manager: Terry Stickland
“
My philosophy has always been to ensure that
Trident customers always have a first class experience
at the dealership, our customers can take comfort in
the fact that their car is the hands
of a professional service team.
”
Terry has worked in the motor industry since 1970, starting as an apprentice technician and working his way through to service management. Terry joined Trident in 1991 as Service Manager, for the simple reason that he wanted to work for a company with a strong culture of customer care.
Terry is supported by a terrific team » Ottershaw Service and Ottershaw Parts
Forecourt Manager: Mary Spicer
Mary started working at Trident as a forecourt cashier in 1991, a friendly face to many a weary traveller at our busy petrol forecourt. Mary was promoted to Forecourt Manager in 2002, and has managed a stunning transformation in the department, with a huge improvement seen in the quality of our customer service, the cleanliness of our shop and in the quality of our stock. With so many forecourts closing, it is wonderful to see a well-managed and thriving forecourt.
Accounts Manager: Ulrika Ljungdahl
“
Trident offers me a supportive and professional environment
to improve my all-round accounting skills.
”
Ulrika started working at Trident's Thames Ditton operation in 2002 as the Accounts Assistant. Ulrika proved herself to be extremely competent and was soon promoted to Accounts Manager in 2004. With the sale of our Thames Ditton operation in 2005 we said goodbye to Ulrika; but were delighted when she rejoined Trident in 2006 as our Ottershaw Accounts Manager. Since 2006 Ulrika has continued to prove her worth, making improvements to our accounting processes and in the quality of our monthly accounts.