Customer Reviews
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Jan 11, 2023
Trident Honda is a family business established in 1963. Our desire is to provide nothing less than outstanding customer service.
If we have failed to delight you, then please accept our sincerest apologies and we would love to have a chance to put that right. To that end please Contact Us, or call 01932 874411 and ask to speak to either our Customer Champion or myself.
If you would like to leave us a review, then please visit one of the following sites:
If you would prefer to add a review outside of Google and Facebook, then you can either wait until we send you a post-service survey, or simply Contact Us with your rating and any comments.
Thank you.
Richard Roberts
Managing Director
Workshop survey reviews
Jan 11, 2023
Please read below feedback provided by our customers in their workshop surveys. Please note that their names have been redacted to maintain their privacy.
Mrs A------s 5
Jun 20, 2023
Great customer service as usual. I like the fact that the staff have worked at Trident Ottershaw for as long as I have going there.
Mr F------d 5
Jun 19, 2023
Always very efficient and friendly people at Trident Honda. Highly recommend them
Mr P------r 5
Jun 19, 2023
As always we have been extremely pleased with the overall service provided. We always recommend Trident.
Mrs D------t 5
Jun 19, 2023
Very pleased with the annual service & MOT, excellent service all round.
Mrs D------a 5
Jun 12, 2023
As usual a very professional efficient service offered by your team which had been consistent for more than 20 years...: thank you
Mrs T------n 5
Jun 12, 2023
From the quick call back after requesting a booking online, to the friendly helpful service throughout, I would definitely recommend Trident Honda.
Mr S------h 5
Jun 9, 2023
Excellent facilities while waiting and the staff, as always, go the extra mile !
Mr D------s 5
May 31, 2023
The service took less time than I had anticipated, and the waiting area was well stocked with coffee and snacks.
Mr C------s 5
May 23, 2023
The atmosphere is good and it seems like a good place to get your car serviced and MOTd. Excellent place and people.
Mr H------r 5
May 20, 2023
Reception were very knowledgeable and friendly welcoming and engaging a very pleasant experience
Mrs L------e 5
May 19, 2023
Always a pleasure to use Trident Honda. A reliable service, friendly staff and good quality mechanics.
Mrs H------n 5
May 6, 2023
Very happy with the service & MOT , everyone was friendly & helpful, thank you.
Ms B------s 5
Apr 28, 2023
Staff are very friendly and helpful, would recommend them to friends and would keep using them in the future for my own car.
Mrs L------r 5
Apr 21, 2023
I have always found Trident Honda to be very professional and they make arranging appointments very easy.
Mr H------s 5
Apr 19, 2023
I am grateful for the professionalism and courtesy of the reception staff and for the thorough work of the mechanic who serviced my car.
Mr W------r 5
Mar 28, 2023
The usual very high standard of service from the collection and return of my car to the superb cleaning of my vehicle.
Mrs P------h 5
Mar 20, 2023
Very efficient fault diagnosis and super helpful and friendly team as always
Mr W------s 5
Mar 16, 2023
Easy to book. Helpful staff. Car picked up and returned professionally and clean. Good service.
Mr M------n 5
Mar 10, 2023
As usual, the service we received was excellent. We think the best thing to say would be that we would never use anyone else to carry out work on our cars.
Miss B------t 5
Mar 9, 2023
All the staff are very friendly, even after a year the sale person, remember you and says hello, now that's what I call service
Mrs L------y 5
Mar 9, 2023
Exceptionally professional service makes me feel valued and reassured that the car will be looked after. Very kind and friendly and everything is smoothly run. Very impressed with the service!
Mrs C------n 5
Feb 27, 2023
Keep up good work and thank for very efficient service and always pleased when collecting car.
Mr C------l 5
Feb 2, 2023
It's always a pleasure to get repairs or servicing done at trident they are highly professional always keep you informed & the coffee & biscuits are lovely thanks trident see you soon for my mot & service
Mrs B------n 5
Jan 20, 2023
I have always been very satisfied with the service and the staff are always very helpful and courteous.I would recommend anyone to use the Ottershaw team.
Miss S------w 5
Jan 17, 2023
Having used your garage for many years it is nice to find that the standard of service provided is as high now as it was when I first used you. Thank you
Mrs M------s 5
Jan 11, 2023
Trident are a wonderful company. Everyone is very friendly and helpful. I have recommended them to all my friends and family
Miss P------y 5
Dec 12, 2022
I have traded with Trident for several of my cars and always found everyone most helpful.
Dr P------e 5
Dec 6, 2022
I am very happy with everything that has been done by Trident on my car.
Mrs F------d 5
Nov 30, 2022
I have been with this garage ever since I bought my first Honda Jazz in 2004 and have always received excellent service and support from them. I can high,y recommend them!
Mr P------e 5
Nov 29, 2022
I have used Trident Honda for many years now and the service is always 5 star, well done so many companies have lowered their standards of service, yours is excellent
Miss W------t 5
Nov 28, 2022
As always staff polite and professional. Showroom and waiting area immaculately clean.
Mr T------s 5
Nov 24, 2022
The whole experience of having my car serviced, and the MOT renewed was very easy indeed. The two staff members I spoke to were very friendly, professional, and clear in all communications. Thank you.
Mr B------n 5
Nov 21, 2022
As always a pleasure to talk with all the staff and ease of booking etc can't be faulted. Thanks again
Mr K------n 5
Nov 15, 2022
Excellent service and professionalism, which I have enjoyed since 2002
Mr O------l 5
Nov 8, 2022
The staff at Trident are amazing. The reception staff are welcoming, friendly, professional and efficient, and coupled with the Technical staff make an amazing team. I would recommend this garage to family and friends. Thanks again for looking after my Honda!
Mrs M------y 5
Nov 8, 2022
Always a warm welcome from Daryl who answers any questions and is very friendly and professional
Mr W------e 5
Nov 7, 2022
As always, excellent service from all involved. Especially appreciate collect and delivery option. Well done Trident Honda!
Mrs W------d 5
Nov 7, 2022
It was a good experience and my car is running beautifully after its service. Thank you to all who were so helpful.
Mr G------h 5
Oct 27, 2022
Very courteous and professional staff. My special thanks to Mr Monk for his help and advice.
Ms H------n 5
Oct 12, 2022
Consistent high level of service and friendliness over many years. Thank you
Miss M------e 5
Sep 30, 2022
I have found all the Staff with whom I have come into contact with polite, friendly and helpful.
Mrs B------k 5
Sep 29, 2022
Excellent, friendly and professional service, as always. Thank you
Mrs A------t 5
Sep 27, 2022
smooth process from booking, reminder of appointment and the actual service
Mrs R------n 5
Sep 27, 2022
Always satisfied with Honda services which is why I always return.
Mrs H------n 5
Sep 26, 2022
Friendly efficient staff, would definitely recommend Trident Honda to people
Mr S------i 5
Sep 22, 2022
Mr Christopher Monk and Ian were really helpful and friendly. Thank you
Mr B------r 5
Sep 21, 2022
Service done while I waited. Comfortable waiting area,pleasant atmosphere.
Mrs B------k 5
Sep 14, 2022
Excellent service as usual. Polite helpful and friendly staff. Thank you Trident
Mr R------d 5
Sep 12, 2022
Trident Honda Ottershaw was exceptional !!! Ticks all the boxes. Great service in every way.
Ms M------n 5
Sep 2, 2022
I've used Trident Honda for a number of years and have always been pleased with the professional service l have received both for service and sales Thats why l keep returning.
Mr M------d 5
Aug 30, 2022
Trident as always provided first class service , due to their servicing the vehicle feels like brand new when I drive it away . Very satisfactory .
Mrs M------n 5
Aug 24, 2022
As always, I'm more than satisfied with my experience of Trident's excellent service. I can't rate them highly enough. So, a big thank you !
Mr G------n 5
Aug 5, 2022
Very well managed throughout, courteous and professional, clear and patient explanations, thank you all very much.
Mr S------l 5
Jul 26, 2022
As usual the Service Reception Team were very friendly and welcoming. Alex Cruickshank dealt with booking in my car for it's MOT, and contacted me as soon as the work was finished. Would thoroughly recommend Trident Honda to anyone.
Mr B------p 5
Jul 15, 2022
Collected at time agreed and returned in emmaculate condition. Paperwork clearly showed work carried and mot result. Thank you
Mrs H------y 5
Jul 15, 2022
Were very pleased with the service we received yesterday from collecting the car the work done and returning the car.
Mrs W------s 5
Jul 14, 2022
Fantastic service. Kept informed throughout of what was happening and when.
Mr P------d 5
Jul 13, 2022
It is a pleasure to deal with exceptional charming competent individuals. The main reason why I did my recent purchase at Trident.
Mrs H------e 5
Jun 29, 2022
Everything was very easy and without fuss all staff concerned were very helpful and friendly.car was picked up and returned by very friendly driver. Thank you
Mrs A------s 5
Jun 24, 2022
Always a pleasure to come in to Trident. I have been using the garage for many years and the fact that many of the staff are still the same says a lot.
Mrs L------e 5
Jun 20, 2022
As always, Trident continually offers and delivers a first class service. The staff are friendly and always courteous which make Trident easy to do business with. Many thanks for all your support.
Mrs K------r 5
Jun 17, 2022
I cannot fault this service given by Trident. Excellent customer service, nothing is too much. Thank you
Mr G------d 5
Jun 15, 2022
Impressed as usual with courtesy, knowledge and friendliness. Thank you.
Ms H------y 5
Jun 9, 2022
The whole Team at Honda are very welcoming and friendly. I would highly recommend your commitment to providing an excellent quality service in all areas of your business.
Mr B------r 5
May 27, 2022
Lovely friendly staff and great area to air and relax while waiting
Mrs P------h 5
May 12, 2022
As always an efficient turnaround, met with great customer service and only charged for what needed doing.
Miss K------n 5
May 3, 2022
I can never fault them, they are always so helpful. I really do appreciate their honesty.
Mr M------l 5
Apr 28, 2022
easy and quick to book service was able to wait for it to be done, staff friendly, polite and helpful.
Mrs J------s 5
Apr 27, 2022
As usual I was happy with the process of my yearly service and the picking up of and returning of my car . No problems from a happy. customer . Thank you.
Dr T------i 5
Apr 11, 2022
Very easy booking. Professional staff . Mark was super helpful , professional and polite while explaining the work being done on the car.
Mr M------y 5
Mar 23, 2022
Staff very polite and helpful. A good service, car felt significantly improved. Car cleaning very good. Very very pleased overall.
Mrs E------r 5
Mar 14, 2022
I am totally satisfied with the Service Trident has offered me and grateful that my car was collected and returned. 5star also to the gentleman who collected and returned the car. Very courteous and punctual.
Mr P------e 5
Mar 10, 2022
Chris and Team make the whole Service experience a relaxed and professional visit to Ottershaw. Thank you Trident for looking after me and the Car
Mrs N------l 5
Mar 7, 2022
Excellent service as always. All the staff are very helpful and friendly. The waiting area is pleasant too
Ms C------m 5
Mar 7, 2022
I have been using Honda Ottershaw and previously Weybridge for many years and have always been very pleased with the service provided and the friendly, helpful staff I have dealt with.
Mr B------r 5
Feb 28, 2022
The whole process was very good from reception through to completion of the service and MOT
Miss B------n 5
Feb 22, 2022
Always good service at trident otteshaw. Very friendly staff and comfortable to wait.
Mrs B------y 5
Feb 22, 2022
Staff always friendly and helpful, I have been using this garage for many years and not had a problem.
Mrs M------n 5
Feb 22, 2022
Reception, Darrell and Ian very friendly and talked through everything. As always, Alex very welcoming
Ms L------n 5
Feb 18, 2022
Always a pleasure dealing with the staff, especially Alex who is warm friendly and very helpful and explains things very well. Thank you once again for another excellent service and MOT
Mrs C------n 5
Feb 17, 2022
Thank you as always for very efficient service. Was contacted and collected car and was informed of details and service. I was asked if any other queries and Happy with it all. Thanks again!
Mrs W------t 5
Feb 7, 2022
Excellent service, as ever. Totally reliable, efficient, courteous and helpful. Brilliant!
Mrs H------s 5
Feb 3, 2022
Chris, who did not know me was more than helpful in fitting in my car repair and service around my very limited time available. Everyone I met from my initial visit was courteous.
Mrs B------n 5
Jan 24, 2022
It is always a pleasure to bring the car to Trident as the staff are friendly and helpful.
Mrs C------n 5
Jan 19, 2022
I would certainly recommend Trident to anyone looking to service their car.
Miss M------h 5
Jan 11, 2022
Many thanks as always to Alex and Mick for their friendliness and professionalism
Mrs C------n 5
Jan 10, 2022
The whole process was smooth and efficient. Driver picking up and delivering back my car was very professional.
Mr M------y 5
Jan 6, 2022
Very efficient and friendly service, and whole process simple and straightforward. Very good experience again of using Trident Ottershaw for service and MOT, and why recommending to family and friends to use where convenient.
Miss W------t 5
Nov 29, 2021
As always an impeccable experience at Trident, everyone friendly and professional
Mr G------n 5
Nov 25, 2021
Compliments particularly to Mark Holman for his professionalism throughout
Mrs S------d 5
Nov 24, 2021
The Service was completed on time-I was told the length of time it would take when I booked. Coffee was great whilst waiting. Alex explained my queries and invoice of work completed in a professional manner. Very pleased with my service. Thank you very much.
Mrs O------d 5
Nov 23, 2021
As always fantastic service from start to finish. Whole team at Honda Trident are awesome. It gives such peace of mind knowing I have somewhere trustworthy and efficient to take the car.
Miss B------t 5
Nov 11, 2021
Great service as always and the front of office staff fantastic as always
Mr J------s 5
Nov 2, 2021
Car was cleaned very well and available for collection at the estimated time. Overall excellent customer service.
Mrs A------h 5
Nov 2, 2021
Pick up service is much appreciated. Alex is always very helpful and efficient.
Mrs L------e 5
Nov 1, 2021
Always a pleasure to deal with Trident Honda. Polite professional staff and comfortable waiting area. They couldn't be more helpful.
Mr H------n 5
Oct 28, 2021
I was very satisfied with all the work requested, in particular Mr Daryl Watson
. Also, the loan car (Jazz), was a delight to drive. Many thanks
Mr R------o 5
Oct 27, 2021
Mr. Mark Holman and the guys at the reception have been really helpful!
Miss W------r 5
Oct 25, 2021
easy to book in, nice courtesy car and the service was completed more quickly than I anticipated. Excellent
Mrs L------e 5
Oct 18, 2021
Superb service car collected and returned on time Charming driver thank you Honda Ottershaw!
Mr A------n 5
Oct 14, 2021
First class service. Comfortable waiting area with refreshments. Courteous reception and handover resulting in the delivery of an immaculate car. What more could one ask?
Mr C------r 5
Oct 13, 2021
I was very pleased indeed that Trident Honda helped me with this problem which was dealt with speedily and efficiently. My grateful thanks to those involved who made the arrangements and got this done.
Mr M------d 5
Oct 12, 2021
Very impressed with your Service. Mick your Sevice Manager could not be more helpful. Thanks for your professionalism
Mr G------r 5
Sep 21, 2021
The overall experience is excellent and the team are very friendly and helpful.
Mrs P------e 5
Sep 21, 2021
The welcome, support and subsequent service and consideration were excellent in what was a very distressing time.
Mr S------i 5
Sep 17, 2021
I would like to say Thank you for Alex as well Mr. Christopher Monk for being very attentive, friendly and professional.
Mrs B------t 5
Sep 16, 2021
As always excellent service and friendliness from Trident Honda Ottershaw. Thank you.
Mr P------r 5
Aug 28, 2021
As always I am delighted with the customer support and works undertaken by Trident Honda, Ottershaw
Mrs U------e 5
Aug 25, 2021
Very impressed with the cleanliness of the car on return and the service of the door to door collection.
Mr D------r 5
Aug 24, 2021
Many thanks again for the excellent service at reception and from the workshop. A special thankyou to Alex who greeted us and was very helpful with her advice and conversation.
Mr D------r 5
Aug 23, 2021
Excellent service from the car service team as always. Very satisfied with the whole experience. Thankyou.
Mrs F------y 5
Aug 20, 2021
Perfect service as always lovely friendly staff helpful and kind ver accommodating
Mr N------e 5
Aug 10, 2021
The technician found and fixed a tyre puncture. After the service it is very smooth and feels/sounds/handles like a new car. Very happy with the quality of the service done.
Mr P------d 5
Aug 6, 2021
Superb attitude with great attention to detail from a charming efficient team
Miss C------k 5
Aug 4, 2021
The young lady on the service desk is one of the nicest people I've ever dealt with. She's an absolute asset to Trident!
Mr B------r 5
Aug 3, 2021
Very happy with all the attention I recieved thank to yourselves including Chris Monk for all his help and consideration.
Mr O------n 5
Jul 23, 2021
A very professional service and very focused in keeping the customer informed, opened on time, nice refreshments, wafting for customers was clean, and fully briefed on the service completed before leaving the facility.
Mr C------s 5
Jul 20, 2021
Super efficient service. A speedy repair and under warranty. A great experience from Trident and Honda.
Mrs W------s 5
Jul 19, 2021
Very pleased with the service .My car was picked up from my house as requested and also returned .This was very helpful.
Mr E------u 5
Jul 12, 2021
From the moment of the phone call to remind me that my M.O.T & service was due, booking the car, pick up & dropping back, makes the whole experience worry free and a joy to know that everything is taken care for you.
Mrs S------s 5
Jul 8, 2021
Helpful and professional team - special thanks to Mick (as always) and Alex on service reception
Mrs L------e 5
Jun 23, 2021
The whole experience was good from start to finish cant fault them. Well done.
Mr K------e 5
Jun 18, 2021
Thank you for your friendly and helpful service. See you again soon!
Mr H------l 5
Jun 9, 2021
Appreciated being promptly informed of faults found and request for permission to carry out rectification..
Mr W------r 5
Jun 8, 2021
have never been anywhere else since buying my car from trident, and would never go anywhere else. Very nice knowledgeable people keep you informed every step of the way. superb courtesy cleaning.
Mr L------n 5
Jun 7, 2021
Again can't fault the service received from reception to finish. Thanks to Alex who received the work on the from desk and Mick who explain in detailed work to be carried out.
Mrs O------d 5
May 21, 2021
Awesome service as always. Fast, friendly and efficient. Thank you
Mr T------e 5
May 14, 2021
Even with the current lockdown, from being notified that a service & mot was due and the booking for both confirmed, Arrangements to collect (and return on completion) was effected by Email. All work being effected and my car returned . The full report together with the MOT certificate provided a complete update which ensured that the service was totally effected. The presentation of the car was clean and polished and the interior ditto. Extremely pleased.
Mrs C------a 5
May 12, 2021
Very efficient and good experience polite and helpful staff. Thank you
Ms N------y 5
May 12, 2021
The same usual friendly professional manner by the staff made the experience very stress-free. Thank you!
Mrs S------r 5
May 5, 2021
I have every confidence in the Trident team and am always totally satisfied with everything they do for me.
Miss A------s 5
Apr 30, 2021
As usual an excellent service. So great to find a dealership garage with a family style approach to its clients with the advantage of having the equipment and parts to facilitate any service/repair.
Mrs C------k 5
Mar 25, 2021
Efficient, considerate staff. Clear communication on work progress etc.
Mrs G------s 5
Mar 17, 2021
Thank you for the excellent service, I was very impressed how clean the car was inside and out perfect.
Mrs W------y 5
Mar 12, 2021
I have always fund trident to be very professional and efficient in my dealings with them and have been with them for nearly 10 years
Mr T------n 5
Mar 10, 2021
Excellent service from Trident. I have been with Trident for many years and have always found their service first class.
Mr D------s 5
Mar 9, 2021
Staff were very helpful and friendly, i was very pleased with the service and cleanliness of my car, thankyou
Mr F------i 5
Mar 8, 2021
As usual a very high standard from Trident Ottershaw. Always good to see same staff. Means a happy ship very important.
Mr H------g 5
Mar 8, 2021
Usual efficient, friendly service. Received phone calls saying when car would be collected, when service completed.
Ms C------m 5
Mar 8, 2021
Very friendly and helpful staff at Trident Ottershaw as always. Good service, that's why I have been using Trident for many years.
Mr F------r 5
Mar 6, 2021
comprehensive service carried out by the staff who kept me informed of the progress.
Mr B------e 5
Mar 4, 2021
Every member of staff that I spoke to,either on the phone or in person,was friendly and informative.Thank you!Keep up the good work!
Mr T------n 5
Mar 4, 2021
great service as usual,useful collect and return service. car serviced by trident from new. thank you.
Mr B------f 5
Feb 25, 2021
Very good efficient service Alex on service reception always does a good job
Mr W------s 5
Feb 22, 2021
As usual, Trident Honda have done a good and professional job servicing my car. Thank you
Mrs B------d 5
Feb 22, 2021
Thank you Trident for an excellent service. Keep up the good work.
Mrs M------n 5
Feb 18, 2021
Always excellent service. Staff very friendly and helpful, wouldnt go anywhere else.
Mr D------n 5
Feb 12, 2021
Abseloutley excellent first class service, I really cant fault it in any way Just fantastic
Mr & Mrs Catt 5
Feb 9, 2021
Service advisor Mark was extremely helpful and managed to book me a loan car which made life a lot easier. Communication was great too.
Mr & Mrs Vale 5
Feb 9, 2021
This is the 3rd car we have bought from this dealership and each time the Honda team have been incredible. Which is why they keep beating other dealerships and brands; this time Volvo, VW and Nissan. Wojciech Kacala was the sales executive and for a young man had excellent sales skills and was very mature in his non-pushy attitude. Nothing was too much trouble to to explain. Howard Joffe was the business/finance manager and remembered us from our last 2 purchases with him. Very professional and non pushy and went the extra mile to get the best deal for us. We are so pleased with the CRV that we have and you have 2 members of your team in Wojciech and Howard that you should be very proud of and hold up as beacons for your brand. They gave my wife and I an experience that demonstrated the power of our dreams
. This was all done in the incredibly challenging circumstances Covid-19 forced upon us. They are a credit to your orangisation. Thank you.
Mrs M------n 5
Feb 9, 2021
Professional service...Clearly thoughtful customer care ..Thank you
Mr A------s 5
Feb 4, 2021
The procedures in place made me feel very safe from a COVID perspective.
Mrs W------t 5
Feb 2, 2021
As always the service I received was excellent especially during these difficult times. Everyone I dealt with was courteous and helpful. It was a bonus to be able to have my car collected: payment was easy and it was a relief to get this major task completed without any hassle. Thank you.
Mrs G------r 5
Jan 29, 2021
Alex in the service department is always so helpful and very good at her job well done to Alex
Mr M------t 5
Jan 27, 2021
very good service, Alex is always so helpful my car was returned very clean and tidy. very good all round
Mr B------e 5
Jan 25, 2021
As in lock down and unable to take car to trident. It was collected and returned after completion of service and I was kept informed throughout of progress. Well done,!!!!!!!
Mrs W------n 5
Jan 20, 2021
As always, courteous professional service, transparent invoicing. Special arrangements covering the Covid situation in place. Thank you to all involved at Ottershaw Honda.
Mr T------l 5
Jan 16, 2021
Excellent service as always. After replacing the battery, the team cleaned and hoovered my car which was very gratefully received. Thank you very much
Mrs C------e 5
Jan 15, 2021
I love going to Trident, no other car company has come close to the way your staff make me feel, safe, welcome, nothing is too much trouble
Ms M------r 5
Jan 13, 2021
Felt perfectly safe visiting and completely satisfied with work carried out.
Mr R------e 5
Jan 12, 2021
The wash of my vehicle was done to an extremely high standard. I hadn't cleaned my vehicle properly for about a year and it came back spotless. Many thanks to whoever did the work.
Mrs E------s 5
Jan 7, 2021
The service that you provide for collecting my car from my home is really very useful and the gentleman driver was very friendly.
Dr D------y 5
Jan 6, 2021
I have the upmost respect, during these difficult times, for the care and professionalism of Trident Garage. I am always treated so well and would not consider going anyway else. Alex has been amazing in her friendly, professionalism. Everyone has really.
Mrs C------n 5
Jan 6, 2021
The whole process of picking up the car and delivering it back and the communication was excellent.
Mrs F------n 5
Dec 29, 2020
Very courteous and professional service throughout. Please pass on my thanks to the whole team.
Mrs F------r 5
Dec 18, 2020
As usual, courteous pick up driver and all communication easy and professional
Dr H------n 5
Dec 17, 2020
James and Mick excellent service , kept well informed throughout, thank you
Mrs S------n 5
Dec 17, 2020
My car was collected and returned on time and cleaned-as usual a most efficient service- Thank You.
Mrs C------e 5
Dec 15, 2020
I took car in because of slow puncture. I was offered same day appointment and am very grateful to all Trident staff for fitting the car and sorting the problem so quickly
Mrs S------h 5
Dec 11, 2020
A great service, all work completed as requested and you contacted us when the car was ready, and it was cleaned inside and out. Nice customer service and very friendly.
Mrs S------s 5
Dec 10, 2020
As usual, cannot fault the whole experience. Full marks from every view point.
Mr D------r 5
Dec 1, 2020
Thankyou very much for your First Class service again and many thanks Alex for your help especially.
Mr P------r 5
Nov 25, 2020
In twenty years, Trident have never failed to satisfy my requests for assistance and service standards have never failed.
Mr C------k 5
Nov 23, 2020
Everything, as always with Trident Honda, was smooth from start to finish. Professional, polite and efficient.
Mr P------g 5
Nov 23, 2020
Excellent experience, including a very efficient and friendly collection and delivery service. Was a relatively major 60k mile service combined with annual services. All completed on estimate and the car is running really smoothly. Many thanks.
Mrs T------n 5
Nov 20, 2020
Chris Monk was extremely helpful through out as was Mark when I collected my car
Miss P------y 5
Nov 19, 2020
No problem with arranging my annual service - reminded in plenty of time. Work carried out as expected - all in all very satisfactory
Mr P------e 5
Nov 16, 2020
Just MOT But prompt and on time. Service is always great and Friendly
Mr P------e 5
Nov 16, 2020
I have used you for many years now, and the quality and standard of service is second to none.
Mr W------r 5
Nov 16, 2020
Excellent customer service . Highly satisfied with the whole experience .
Mr W------y 5
Nov 16, 2020
Have dealt with the Ottershaw garage for some years and always been very satisfied.
Mrs C------k 5
Nov 12, 2020
I have been with Honda for years & have been extremely satisfied ..
Mr S------n 5
Nov 10, 2020
Very polite and courteous staff. Accommodating in allowing out of hours drop off and pick up. Very helpful.
Mrs B------y 5
Nov 10, 2020
Thank you to James who was able to hand back my car at the time requested.
Mr H------g 5
Nov 4, 2020
All services are excellent, that's why I always buy Honda cars and use your garage with brilliant staff.
Mr K------y 5
Oct 29, 2020
It is a great pity that COVID is affecting all our lives in current times. However Trident collected my car and returned it the same day having been serviced & MOTd in a professional and courteous manner.
Mr H------r 5
Oct 14, 2020
Good quality service, as always - particularly appreciated in present difficult conditions
Mr J------s 5
Oct 12, 2020
My car was collected and delivered back, the driver was extremely polite and very helpful
Dr N------n 5
Oct 6, 2020
Everything carried out most satisfactoryly from booking the service to receiving the car back.
Mr S------l 5
Oct 6, 2020
As usual it was a very pleasant experience and treated in a friendly professional way. I am always confident with the way Alex Cruickshank always deals with me and my cars.
Mr B------h 5
Oct 5, 2020
Brandon and all staff were very polite and all work was carried out in good time. Covid measures were adhered to and I felt the best that could be done was.
Mrs B------k 5
Sep 25, 2020
An excellent service as usual. Friendly, polite and helpful. Thank you
Miss M------e 5
Sep 22, 2020
I was delighted with the friendly manner and willingness to answer my questions by all the Staff
Mr B------r 5
Sep 18, 2020
The whole experience from booking to completion of service was seamless and worry free.
Miss A------s 5
Sep 17, 2020
The Service reception staff took every precaution to make me feel safe
Mrs B------k 5
Sep 16, 2020
Excellent service as usual and all arrangements made me feel safe in the current situation. Well done.
Mrs M------n 5
Sep 15, 2020
Always very organised and James at Ottershaw is always so courteous and helpful.
Mr E------n 5
Sep 11, 2020
We've been servicing our CRV with you since day 1, never had a problem, treated like an old friend, 15 years on still the same. Very happy with the staff and the service. I'll be back
Mr P------m 5
Sep 10, 2020
Extremely friendly and professional service all round. Top marks and great coffee!
Mr H------l 5
Sep 9, 2020
Everything was fine from start to finish - including loan of lates Jazz hybrid for the day, Congratulations!
Mr G------r 5
Sep 3, 2020
1st Class service as always. From calling to say someone was on there way to pick my car up the same on returning it. James answered all my questions expertly 1st Class
Mrs C------e 5
Sep 1, 2020
I am always happy with the service provided by Honda Trident. You are doing an excellent job in very difficult circumstances. Thank you
Mrs S------y 5
Sep 1, 2020
Great welcome from very friendly staff. Thank you to everyone. Keep safe.
Miss L------l 5
Aug 18, 2020
Overall I was very happy with the service and how quickly I was dealt with.
Mr H------r 5
Aug 17, 2020
I'm very happy with the service received, in particular that received by James, very friendly and helpful a true asset to your business.
Miss M------y 5
Aug 6, 2020
I have had my Honda Jazz now for a number of years and never have to worry about servicing etc as I know it's in good hands with staff who are polite and professional. It really does take the stress out of maintaining my car.
Mr H------d 5
Aug 1, 2020
Service department staff kept me informed, presented technical issues so that they could be clearly understood to enable me to make decisions.
Mrs T------n 5
Jul 31, 2020
Thank you Alex for making the process so painless and enjoyable!!!
Mrs F------i 5
Jul 30, 2020
It is always a pleasure coming to the garage with my car. It is hoped they continue the good work etc.
Mrs S------s 5
Jul 30, 2020
Mark was brilliant keeping me updated from parts ordering to completion. A very well deserved thank you.
Mr S------l 5
Jul 23, 2020
As usual, the reception was very friendly and service received very good.
Mrs P------l 5
Jul 20, 2020
The man who looked after me took enormous care to clean the pen before I signed and to wipe the card terminal too so I felt safe. It was great that you were able to make a temporary repair
Mr C------k 5
Jul 17, 2020
As usual, as expected from Trident, excellent service throughout and I was kept informed throughout the process.
Mrs S------w 5
Jul 17, 2020
Love the Trident team - always go the extra mile and trust them completely
Mrs H------d 5
Jul 16, 2020
Usual very high standard from Trident and so pleased to see how well organised they were to protect customers and staff,ensuring they feel safe in the current situation. Thank you
Mr G------n 5
Jul 13, 2020
Very pleased with the service staff yesterday, and the sales department when I purchased the vehicle
Mr K------y 5
Jul 11, 2020
I needed a new battery for my car in a hurry. And the people at Ottershaw Honda arranged the battery to be changed even tho they were very busy. They had me in and out within 40mins. The team at Ottershaw are excellent.
Mrs P------r 5
Jul 7, 2020
Really appreciate the time taken to sort this out. Taking the car overnight and identifying the problem. Many thanks.
Mrs S------y 5
Jul 6, 2020
Thank you very much for the service and the impressive way you had redesigned the showroom/office for health and safety in relation to the coronavirus.
Mr Z------e 5
Jul 1, 2020
Well done to you all despite the current Covid 19 restrictions. Thank you
Mr D------w 5
Jun 30, 2020
Continuing excellent service from Honda Trident and high satisfaction
Mr G------d 5
Jun 24, 2020
Always pleased with the professionalism, friendliness and knowledge of the staff. Contacted me and dealt with small issue very satisfactorily.
Mr B------r 5
Jun 18, 2020
I am very happy with the service and friendliness of the staff particularly in the very difficult situation we are in at present.
Mr H------s 5
Jun 16, 2020
Great seemless service from start to finish compliments to all the staff involved really was a very pleasant and stress free experience !
Mrs O------d 5
Jun 12, 2020
Absolutely fantastic service as always. Friendly staff and brilliant covid measures in place.
Mr W------r 5
Jun 11, 2020
Owing to the virus my car was picked up and dropped off when finished. Very professional parked my car back in my drive. I would certainly recommend it.
Ms L------e 5
Jun 11, 2020
Pick up service used. Driver rang before he arrived and on return wiped inside driving wheel / door handle with antiseptic wipe before handing back the key. Friendly and professional.
Mr K------s 5
Jun 9, 2020
I used your collection service even though I live some 15 miles distant. The whole day went like clockwork & was totally stress free. Thank you.
Mrs P------r 5
Jun 1, 2020
Exceptional service from leaving a message to arrange service all the way to completion.
Mrs S------s 5
May 29, 2020
Friendly welcome. Professional service. Comfy waiting area. No complaints. Thank you
Mrs D------s 5
May 26, 2020
I am as usual highly satisfied with the service I receive from you and your staff, and as previously mentioned your ladies toilets are the cleanest I have ever gone to, who ever does the cleaning needs a pat on the back.
Mrs R------r 5
May 26, 2020
I have always been delighted with the service I have had from Trident Honda from the day I bought my Honda Jazz.
Mr A------t 5
May 22, 2020
very slick operation with extremely helpful staff at this trying time
Mr G------r 5
May 22, 2020
In the present difficult circumstances You did a very fine job. Thank you.
Mr H------p 5
May 22, 2020
I believe Trident genuinely want to provide a service for the customer rather than being motivated by financial gain. Even if making money is an important factor, my impression is that Trident's main aim is to provide a top quality job that customers can rely on, and results in complete customer satisfaction.
Mr H------m 5
May 19, 2020
Always had a good deal from trident will continue to use them for the foreseeable future
Miss K------e 5
May 15, 2020
Very happy and satisfied with the overall experience. Staff friendly helpful and polite very professional manner all round. I will be keeping to this Honda for my mot in sept / Oct times and recommend this garage to everyone Thank you.
Mrs S------r 5
May 12, 2020
Great service as usual. Friendly and efficient. Highly recommended!
Mrs D------r 5
May 11, 2020
For many years now I have received outstanding service in all respects from Honda and all the employees I have been in contact with. I would always by another Honda vehicle and recommend the company to others.
Mrs B------t 5
May 6, 2020
Always excellent customer oriented service. Best wishes for the future.
Mr W------s 5
Mar 27, 2020
I was grateful for the car pickup and return home service; and the care taken to avoid any passing of the virus. Your agent was polite and efficient.
Mr C------r 5
Mar 24, 2020
Fine service from start to finish. Particularly pleased with the cleaning of the car inside and out. Thanks
Prof. Heatley 5
Mar 23, 2020
The Service was carried out quickly and all the staff were very courteous.
Mr S------s 5
Mar 20, 2020
I received the usual excellent service from Trident Honda that I have been getting for a large number of years
Mr J------s 5
Mar 19, 2020
Every thing worked like clockwork pick up serviced fully and returned spick and span! Many thanks
Mrs W------e 5
Mar 19, 2020
Drivers who collected and returned car helpful esp as I am self isolating at the moment and we managed to deal with it all without human contact!
Mrs B------s 5
Mar 17, 2020
My car was collected and returned to me very conveniently and courteously. Most grateful for excellent service received from Trident Honda for over six years.
Miss G------e 5
Mar 12, 2020
I have used Ottershaw Trident for a long time now and the staff are always courteous and the work completed well.
Ms C------m 5
Mar 12, 2020
I have been using Honda Ottershaw/Weybridge for some years now and have always had a very good service with friendly and knowledgable staff.
Miss M------h 5
Mar 9, 2020
The people who work at Trident are friendly and made my visit enjoyable.
Mr B------r 5
Mar 5, 2020
My car went in for recall work, when done it was totally clean when my dad picked it up! Thank you for this I wasn't expecting this!
Mr T------n 5
Mar 3, 2020
It was a real bonus to find the car cleaned when I was in a hurry to leave for a meeting!
Mr W------y 5
Mar 3, 2020
The Ottershaw showroom is very welcoming, we waited in the visitor area while the car was serviced making use of the coffee machine and complimentary biscuits! The place is spotless, even the loo! Would have no hesitation of doing the same again.
Mrs T------e 5
Mar 3, 2020
Just a very pleasant experience I wished a lot more companies was good as you thank you
Mr L------e 5
Feb 27, 2020
Very helpful staff giving excellent advice with a problem I was having. The promptness and speed of being able to bring the car in for a check-up the next day was first class. Thank you.
Mrs M------n 5
Feb 18, 2020
Staff always so helpful. Have recommended to several of my friends.
Mr K------y 5
Feb 13, 2020
Very professional very friendly and polite staff outstanding customer service
Mr B------n 5
Feb 12, 2020
Always helpful and friendly, nothing too much trouble. Service carried out to Trident's high standard,
Mrs S------r 5
Feb 5, 2020
car was collected and delivered back to me during very bad weather. In each case I was alerted by telephone when to expect driver . car was cleaned and valeted, payment for M O T accepted by telephone.Staff polite and helpful at all times
Mr M------n 5
Feb 4, 2020
Great car service which is always enhanced by the admin staff who provide a first class interface with the public.
Mr C------k 5
Jan 31, 2020
Ive dealt with Trident Honda for around 10 years now and the service from everybody is never any less than excellent.
Mrs B------f 5
Jan 31, 2020
No complaints! Thank you for good service and especially too for cleaning my car as well! Very satisfied
Mr P------n 5
Jan 27, 2020
Everything was first class. The staff were friendly and professional. All very good
Mrs G------n 5
Jan 23, 2020
Terrific service as always - I stupidly missed my initial appointment and was given a very quick replacement date for which I am eternally grateful. Fantastic Garage so lucky to have them in the village
Mr R------s 5
Jan 21, 2020
Thanks so much for fitting in our diagnosis and repair of our trusty old CR-V at very short notice. We were fully informed as to what was needed and the work was carried out fast. Appreciated.
Mr W------n 5
Jan 21, 2020
Thank you for careful investigation of the intermittent loss of power steering problem and for identifying the unexpected battery fault. And for keeping the cost down!
Mrs W------t 5
Jan 21, 2020
As always all the staff of Trident Honda demonstrated exemplary professionalism and efficiency.
Mr C------r 5
Jan 20, 2020
Super service as usual. Brendon was very efficient and friendly. Lift service (which we rarely take advantage of) was really excellent and came just at the right time. Faultless
Mr D------n 5
Jan 20, 2020
I was able to drop off the car at my convenience the day before you did the work that I asked and you dropped it back to me ahead of schedule.
Mrs T------e 5
Jan 20, 2020
Just a good all round service And collect and returning my car was a great relief thank you
Mr N------l 5
Jan 13, 2020
I am a regular visitor, and find everything works very well. Thank you.
Mrs D------s 5
Jan 13, 2020
Very pleased with work carried out. Very pleasant Technicians to deal with.
Mrs M------e 5
Jan 9, 2020
Staff polite and helpful from obtaining cost of parts from parts counter, booking repair, completion of repair. The service here makes such a difference to me as a customer.
Mr B------h 5
Jan 8, 2020
As always a pleasant response and the work carried out promptly and questions answered about future work that may need to be carried out prior to MOT.
Mr B------e 5
Jan 7, 2020
The whole experience was excellent,As I opted for collection and return service. Was kept informed throughout and how service was progressing. First class service.
Mrs W------f 5
Jan 7, 2020
It is now 15 years since I bought my Honda crv from Trident Honda. It has always returned for any repairs and the annual service, and I have never had anything other than an excellent experience with this garage
Mrs S------n 5
Jan 6, 2020
I have been a customer for any years and the staff and service continues to be excellent.
Dr D------y 5
Jan 3, 2020
I am astounded that in todays world of such inefficiency and bad service Trident manages to surpass all my expectations. The Honda garage in Chertsey is second to none.
Mrs F------n 5
Jan 2, 2020
Amazing service, courteous, professional, yet friendly and approachable. Your staff are to be commended