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Motor Codes

Tuesday, 1 November 2016 at 3.38pm

The Motor Industry Code of Practice for Service and Repair is an assurance of quality. As an authorised subscriber Trident Honda has committed to an open, fair and responsible way of doing business.

Don't risk a rip-off, look for the logo!

How to avoid cowboy garages video

What is the Code?

The Code is voluntary - any garage can sign up to it, providing they meet its requirements.

As an authorised subscriber Trident Honda complies with the requirements of the Code on a daily basis, which includes providing you with the information you need to make informed decisions about work that needs to be carried out to your vehicle, what it will cost, and how long it will take.

By subscribing to the Code and displaying the logo, Trident declares its promise to operate as a responsible, accountable business.

It is a mark of assurance for you – if you see the logo, you know the garage in question has committed to certain standards. Every garage signed up to the Code has signed up to a better way of working.

Our Aim

By subscribing to the Motor Industry Code of Practice, Trident has committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward complaints procedure

Look for the logo

Wherever you see the logo, you know you're in safe hands.

It is a mark of assurance for you and highlights the fact that Trident has committed to certain industry standards and a better way of working.

It is also an easy way for you to identify that Trident is committed to operating as a responsible business, and will provide you with open, fair and honest services.

Further information

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Motor Codes - Garage of the Year

Friday, 8 February 2013

Trident is a family business and we strive to provide an outstanding level of customer service. Not just words, but something different, better, more caring.

Today the voting opens for the Motor Codes1 Garage of the Year competition, so please do consider visiting the site and voting for us.

And, by voting you'll be in with a chance to win a pair of tickets and full hospitality to this year's Dunlop MSA British Touring Car Championship season finale at Brands Hatch (donated by Porsche), a Porsche Driving Experience (donated by Porsche), as well as £250 of Love2shop vouchers (donated by Unipart).

Vote Now


  1. Motor Codes operates codes of practice for new car sales and service and repair, and is fully OFT-approved, allowing you to choose a Motor Codes garage with confidence. 

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Win back the cost of your service

Friday, 14 December 2012

Trident has supported Motor Codes since its inception. Motor Codes is the government-backed, self-regulatory body for the motor industry and its voluntary membership of thousands of garages are all committed to maintaining high standards across new car sales, service and repair and vehicle warranties.

In addition to completing our own customer questionnaires, which we hand to you along with your invoice, you can also review your service or repair via the Motor Codes website. By reviewing our performance on Motor Codes, other potential customers can learn from your experience and compare us to the thousands of other garages on the website.

And better still, by so doing you get the chance of winning back the cost of your service or repair (up to £500)!

Visit Motor Codes

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Motoring consumer champion, Motor Codes, has launched a national campaign to make the country's garages better by gathering feedback from customers. As part of the campaign, those providing feedback could win up to £500 against the cost of their last service or repair.

Chris Mason, Motor Codes director, explains:

Motorists need confidence in where they take their car for service and repair work, so by gathering feedback and using it to make improvements, garages across the country can offer increasingly higher standards, We want to provide motorists with a local 'safe haven' garage by helping all service and repair centres to make ongoing improvements through customer feedback.

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Peace of Mind for Motorists

Monday, 23 August 2010

Independent research published today by Which? shows that in just two years of operation, automotive consumer champion Motor Codes is already making significant progress in raising service and repair standards in UK garages.

The research highlights that Motor Codes garages performed significantly better than non-Code subscribed service centres, spotting almost 20% more faults in tests set out by the consumer watchdog.

Backed by Trading Standards, Consumer Direct, the DVLA and VOSA which operate the UK's MOT testing station network, the Motor Industry Code of Practice for Service and Repair commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.

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Trident Honda has joined Motor Codes - the Motor Industry Codes of Practice scheme, one of the first dealer groups to sign up when first announced to the trade in March of this year.

As part of industry backing in the fight against rip-off garages the Motor Industry Codes of Practice scheme is a robust new code of practice to improve the standards of garages across the country, addressing complaints which cost consumers an estimated £4billion a year.

For further details please visit MotorCodes

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