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Trident Honda is a case-study in how a family business can survive and indeed flourish in today's competitive market, by focusing on strong customer care and an almost obsessive attention to detail.

Established in 1963 by Michael Roberts, Trident is today managed by his sons - Richard (see below) is our managing director, Christopher is our finance and IT director and James is our director of used car operations.

Richard Roberts, Managing Director

Richard Roberts - Managing Director

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Opening Hours

Tuesday, 1 November 2016 at 3.15pm

Day Sales Service Parts Forecourt
Monday - Friday 8.30am - 6.00pm 8.00am - 6.00pm 8.00am - 6.00pm 24-hour
Saturday 8.30am - 5.00pm 8.30am - 12.00pm 8.30am - 12.00pm 24-hour
Sunday 10.00am - 4.00pm Closed Closed 24-hour1

For upcoming bank holidays please see our Bank Holiday page.

For emergency information see our Out of Hours page.


  1. Except Christmas and New Year. 

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How to Find Us

Thursday, 14 January 2016

Trident is located on the A320 Guildford Road, between Woking and Chertsey, just a quarter of a mile from the M25 Junction 11.

Our postal address is:

Trident Honda
Guildford Road
Ottershaw
CHERTSEY
KT16 0NZ

You may like to check our Opening Hours before travelling.

Directions

Directions from the M25

Exit the M25 at Junction 11. From the north - turn right, and from the south - turn left, onto the dual carriageway towards Woking. At the next roundabout take 1st exit continuing towards Woking. Continue past ambulance station on the right and you will reach a roundabout with a Harvester Pub on the left-hand-side. You have arrived in Ottershaw. At this roundabout take the 2nd exit continuing towards Woking. Trident is the Shell garage located a couple of hundred yards on the right hand side.

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Reviews

Saturday, 14 October 2017 at 8.45am

Please view our Google and Facebook reviews below:

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Recruitment

Tuesday, 1 November 2016 at 2.12pm

Trident remains very much a family business at heart and being a family business means that we have a heart. This can be seen from the way in which we look after our staff and customers, Trident enjoys enviably low staff turnover, as well as having industry-leading customer satisfaction.

This means that we rarely have staff vacancies, but when we do they will be shown under View related posts.

If you would like to join our friendly team please Contact Us, stating in the comments that you would like apply for a position. We will then respond by email to request a copy of your CV.

Drive My Career Logo If you are looking to further your career in the Motor Industry, do consider visiting the NFDA1 Drive My Career website.

Alternatively you may prefer to send in your CV to:


  1. National Franchised Dealer Association 

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Your Privacy

Monday, 21 May 2018 at 11.00am

INTRODUCTION

Trident Garages Ltd, trading as Trident Honda (Trident), is committed to protecting and respecting your privacy. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of data protection, the data controller is Trident Garages Ltd, located at:

Trident House, Guildford Road, Ottershaw, CHERTSEY, KT16 0NZ.
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Motor Codes

Tuesday, 1 November 2016 at 3.38pm

The Motor Industry Code of Practice for Service and Repair is an assurance of quality. As an authorised subscriber Trident Honda has committed to an open, fair and responsible way of doing business.

Don't risk a rip-off, look for the logo!

How to avoid cowboy garages video

What is the Code?

The Code is voluntary - any garage can sign up to it, providing they meet its requirements.

As an authorised subscriber Trident Honda complies with the requirements of the Code on a daily basis, which includes providing you with the information you need to make informed decisions about work that needs to be carried out to your vehicle, what it will cost, and how long it will take.

By subscribing to the Code and displaying the logo, Trident declares its promise to operate as a responsible, accountable business.

It is a mark of assurance for you – if you see the logo, you know the garage in question has committed to certain standards. Every garage signed up to the Code has signed up to a better way of working.

Our Aim

By subscribing to the Motor Industry Code of Practice, Trident has committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward complaints procedure

Look for the logo

Wherever you see the logo, you know you're in safe hands.

It is a mark of assurance for you and highlights the fact that Trident has committed to certain industry standards and a better way of working.

It is also an easy way for you to identify that Trident is committed to operating as a responsible business, and will provide you with open, fair and honest services.

Further information

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Terms and Conditions

Tuesday, 1 November 2016 at 3.30pm

Terms and Conditions

CONSUMER TRANSACTIONS: NOTHING HEREIN CONTAINED IS INTENDED TO AFFECT, NOR WILL IT AFFECT, A CUSTOMER'S STATUTORY RIGHTS UNDER THE SUPPLY OF GOODS AND SERVICES ACT 1982 AND THE UNFAIR CONTRACTS ACT 1977 OR ANY AMENDMENT THEREOF.

1. Estimates

An estimate given for the repair shall be provisional and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair. It will also depend on further work or parts which are found to be necessary - subject to notification on further work which is required. A charge may be made for an estimate.

2. VAT

Any VAT shown on the estimate is at the rate in force at the time the estimate was prepared. The VAT charged on completion of the repair will be the rate applicable at that time.

3. Restrictions

The repairer reserves the right to refuse to carry out any work on the vehicle which in his opinion, he considers to be unroadworthy, or work which would make the vehicle unsafe.

He may refuse to carry out work which might have a detrimental effect on other parts of the vehicle.

4. Collection

The company will only release the vehicle to the customer after repairs are completed, unless it is requested by the customer to release the vehicle to the customer's agent.

5. Storage

If the vehicle is not collected, or arrangements are not made for its collection after completion of the work has been notified in writing, weekly storage charges at the rate applicable at the time of expiry of the said notice, may be imposed as if the vehicle repaired had been left for storage. This may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted.

6. Payment

Unless other arrangements have been agreed, all repairs must be paid for in full before collection.

7. Lien

The repairer has the right to hold a vehicle after the completion of its repairs until such time as the account is paid in full.

8. Uncollected goods

The repairer may exercise his rights as regards uncollected goods under the Torts (Interference with Goods) Act 1977 and if the goods are not collected when the work is completed, or before any notice to that effect expires, the repairer may proceed to sell the goods subject to any notice under the Act. In this event, the vehicle will be sold at best market price and after deduction of the cost of the repair, plus other charges and expenses in connection with the sale, the balance will be returned.

9. Sub-contract

It may be necessary for the repairer to sub-contract all or part of the work to other competent repairers.

10. Replacement parts

All parts replaced, other than those exchanged for replacement parts, or those subject to a warranty claim become the property of the company unless the customer requests their return prior to commencement of repairs.

11. Paintwork

Where new paintwork is required and the metalwork is found to be rusted, every possible reasonable precaution will be taken to prevent such rust penetrating after completion of painting, but no guarantee can be given in this respect. If partial paintwork is required, every endeavour will be made to match the existing colour scheme, but no guarantee can be given of perfect colour match at this time or after.

12. Delays

The repairer will do his utmost to complete the repair by the date and time requested, but cannot accept any responsibility for delay resulting from the non or late availability of spares, or other reasons beyond his control.

13. Liability

The repairer will take reasonable care of the vehicle, while in his custody. This duty does not extend to items of personal property or business goods left in the vehicle. Customers should therefore ensure that all valuable items of personal property or business goods are removed from the vehicle prior to commencement of repairs.

Where by agreement with, or on the instructions of the customer, the vehicle is left outside the repairer's premises, before or after normal business hours, any risk or loss or damage howsoever occasioned, will be the customer's responsibility.

14. Guarantee

The repairer will guarantee all repair work against failure due to faulty materials or workmanship for a period of three months or 3,000 miles, whichever first occurs, provided that the vehicle is taken back to, or a third party repairer is authorised by, the repairer. This does not seek to affect your statutory rights.

15. Motor Industry Code of Practice

Trident is a subscriber to the Motor Industry Code of Practice - please visit our Motor Codes page for more details.

16. Alternative Dispute Resolution

If you are dissatisfied with any aspect of our service, then please contact our Dealer Principal and Commercial Director - Steve Henderson on 01932 874411. If you remain dissatisfied then the next step is to contact the National Conciliation Service (NCS) on 01788 538317.

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Management Team

Tuesday, 1 November 2016 at 12.01pm

OUR DIRECTORS

Managing Director: Richard Roberts FIMI

Richard started his career in the retail motor industry with a large Ford commercial dealership, dealing particularly with fleet and municipal sales. He joined Trident in 1987 as a management trainee. During this period he worked in all departments of the Company, finally assisting the managing director with a number of special projects. He was appointed to the board as commercial director in 1991 and as managing director in 1996.

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Out of Hours

Saturday, 31 October 2015 at 12.45pm

Introduction

We are always happy to help our customers when problems occur, be it a breakdown or accident, but there are times when you need help outside of office hours. This page is an attempt to bring together some contact details that might be helpful in such an eventuality.

Please note that our sole purpose for providing this information is to assist you, our customer. The information is provided in good faith, but includes the details of companies not affiliated to Trident and we are unable to provide any guarantees or warranties against any work that they carry out on your behalf.

Opening Times

Please visit our Opening Hours and Bank Holiday pages for details.

Service Key-drop

Please note that our Forecourt (on the dealership side only) is part of Trident and the staff are able to take your keys and will pass them onto the Service Department in the morning. If you have further instructions for our Service Department, then either include them in writing with your keys, Contact Us, email service@tridenthonda.co.uk, or telephone our switchboard on 01932 874411 after 8am.

Breakdown

In the event of an accident or breakdown, provided your Honda is covered by warranty, please contact the following number for assistance:

If your vehicle is not covered by our warranty, but you are a member of one of the motoring clubs, then you should contact them:

If you are not a member of one of the above, then they will probably still help you and offer you the option of joining their organisation at that time. Alternatively, the following recovery firm will be able to assist you:

Accident

If you have been involved in an accident, please do consider telephoning the police by calling 999 (or 112 from a mobile). You must call the police if anyone has been injured.

For dealing with the accident damage to your vehicle, please contact Honda Accident Assistance on 0800 521728.

Please do obtain the contact details of all involved parties, including witnesses, and ensure that you obtain all relevant registration numbers. It is a good idea to draw out a plan of the scene, indicating the position and direction of involved vehicles. If you have a camera or smartphone, pictures can be extremely useful for your insurance company.

You should also contact your insurers. They will probably require estimates prepared, and we would be delighted to provide you with an estimate for repair.

Trident have Honda Appproved Bodyshops for the repair of your vehicle (closed over the Christmas holidays), and we would be delighted to provide you with a quotation for repairs. Please note that it is important to ensure that any repair of your vehicle is carried out by a Honda Approved Bodyshop, in order to maintain your corrosion warranty.

Car Hire

If you need a replacement car, then please contact Enterprise Car Hire on 01932 350500, if you have been involved in an accident that was not your fault, you may be entitled to a replacement car as part of your insurance claim, Honda Assistance 0800 521728 will be able to advise you.

Mis-fuel

If you have put the incorrect fuel in your car, the important thing is not to attempt to drive it! Please contact the RAC Wrong Fuel Recovery Service. The service is available to non-members, but existing RAC members will receive a £50 discount.

24 Hour Filling Station

Please note that we do have a 24 hour Shell filling station and staff are able to telephone managers out of hours in the case of an emergency. We would be grateful if you would be mindful of the fact that our Forecourt staff are not trained or paid to deal with customer care issues.

In the case of a breakdown then please follow the Vehicle Recovery instructions and then make contact with us once we re-open.

Our Forecourt may be reached on 01932 877215. Please note that during busy periods, or where there is only one sales assistant on duty, then it may take a while for the telephone to be answered.

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