Tag: trident

Feedback from our customers has been clear -- we are not always the easiest company to contact by telephone. This led to our recent apology for our phone problems and we are pleased to announce that we have now terminated early our contract with Vodafone One Net and have now gone live with a new phone system from Foehn Ltd.

We believe that that the new system will make an enormous difference to our customer service. There will inevitably be some teething problems and we would like to thank you for your patience, whilst the new system beds in and our staff get used to the differences.

We would like to apologise for any difficulties you may have experienced in getting hold of Trident Honda by phone over the past month or so…

Steve Henderson, Dealer Principal for Trident Honda Ottershaw, as well as Commercial Director, retires today.

We are delighted to announce that, after 25 years with the same telephone system, Trident Honda will tomorrow be going live with a shiny new and modern telephone system!

Why are we changing?

Over the past 25 years Trident Honda has benefited from having a telephone system with bulletproof reliability; but, following the merger of our Weybridge dealership with Ottershaw, it is fair to say that our telephone system has on occasion struggled to cope with peak call volumes.

Queensmead Weybridge Ltd, a joint venture partnership between Cleanslate and Trident Honda, are pleased to announce that demolition of the former Honda Garage on Queens Road in Weybridge has commenced, to make way for a brand new landmark building; comprising high quality retail outlets and a range of luxury apartments. Demolition works will be completed within four weeks and the new building is expected to be completed within two years.

Mark Fitzpatrick, Managing Director of Cleanslate comments:

Recent visitors to the Trident Honda website will have noticed that everything has changed! Trident Honda has recently launched a new mobile friendly website. Developed in-house, the new website provides an entirely new experience, with larger text and optimised for smaller screens and touch.

We're delighted to launch our new Used Car Stocklist. Designed for mobile and tablet use, as well as for wider desktop screens, we have tried hard to design a stocklist that would be slick, modern, but above all - easy to use.

The new site also uses the latest encryption technology, to ensure that your data are transmitted from your browser to our offices securely.

This afternoon a football-sized piece of ice fell from the sky and landed on one of our cars at Weybridge, narrowly missing one of our valeters. Fortunately no-one was hurt. Apparently this is quite a rare event, thank goodness!

After 12 frustrating years for both ourselves and local community, the council have recognised the problem that was caused by erecting the bollards along the boundary with our site and are now working to correct the problem.

Whilst the council had always accepted our right to have vehicle deliveries, they had wrongly calculated that there would be sufficient space for both a vehicle transporter and the normal traffic. Although that is indeed the case for cars and motorcycles, there is insufficient space for vans and lorries, which then causes the delays that we all know so well.

We are very proud that last night our Managing Director Richard Roberts was presented with the Paul Harris Fellowship Award, an award rarely given to someone outside of the Rotary organisation.

It was awarded for the many years of charity work and support given by Richard in his role both as Managing Director of Trident Garages and outside in his personal life. At the ceremony, attended by a number of Woking's charity organisations, Richard said: